====== Gestion de la relation client (CRM) ======
  * [[Gestion du courriel entrant]]
  * [[Gestion des tickets]]

  * http://fr.wikipedia.org/wiki/Gestion_de_la_relation_client
  * http://en.wikipedia.org/wiki/Customer_Relationship_Management

===== Gestion de contacts =====
  * http://www.csquad.org/2009/01/11/architecture-de-gestion-de-contacts/

===== CiviCRM =====
  * http://civicrm.org/
  * http://demo.civicrm.org/drupal/

===== SMI =====
  * http://linuxfr.org/2008/11/24/24718.html

===== SugarCRM =====
  * Licence non-libre :
    * http://www.sugarcrm.com/crm/SPL
    * http://www.groklaw.net/article.php?story=20070717095916179
  * Passe en libre :!: http://lwn.net/Articles/242968/

===== Vtiger =====
  * http://www.vtigerservices.com/

===== Diverses infos =====
  * http://www.progilibre.com/