====== Gestion des tickets ======

  * [[Suivis d'anomalies]]

  * http://ask.slashdot.org/askslashdot/07/07/29/1914203.shtml

  * http://en.wikipedia.org/wiki/Incident_tracking_system

===== Logiciels =====
  * http://sourceforge.net/projects/eticket/
==== OpenTicket ====
  * http://openticket.sourceforge.net/

==== OTRS ====
  * http://otrs.org/
  * Debian :
    * http://packages.qa.debian.org/o/otrs2.html
    * http://packages.qa.debian.org/o/otrs.html
  * http://en.wikipedia.org/wiki/OTRS

  * Et courriel : http://ocaoimh.ie/2003/01/20/otrsemail-manageme/
==== phpSupport ====
  * http://phpsupport.jynx.net/

==== Request Tracker ====
  * http://en.wikipedia.org/wiki/Request_Tracker
  * http://etbe.coker.com.au/2008/08/21/purging-rt-database/

===== Comparaisons =====
  * http://en.wikipedia.org/wiki/Comparison_of_ticket-tracking_systems