Table des matières
Gestion des tickets
Logiciels
OpenTicket
OTRS
phpSupport
Request Tracker
Comparaisons
Gestion des tickets
Suivis d'anomalies
http://ask.slashdot.org/askslashdot/07/07/29/1914203.shtml
http://en.wikipedia.org/wiki/Incident_tracking_system
Logiciels
http://sourceforge.net/projects/eticket/
OpenTicket
http://openticket.sourceforge.net/
OTRS
http://otrs.org/
Debian :
http://packages.qa.debian.org/o/otrs2.html
http://packages.qa.debian.org/o/otrs.html
http://en.wikipedia.org/wiki/OTRS
Et courriel :
http://ocaoimh.ie/2003/01/20/otrsemail-manageme/
phpSupport
http://phpsupport.jynx.net/
Request Tracker
http://en.wikipedia.org/wiki/Request_Tracker
http://etbe.coker.com.au/2008/08/21/purging-rt-database/
Comparaisons
http://en.wikipedia.org/wiki/Comparison_of_ticket-tracking_systems