Table des matières
Gestion de la relation client (CRM)
Gestion de contacts
CiviCRM
SMI
SugarCRM
Vtiger
Diverses infos
Gestion de la relation client (CRM)
Gestion du courriel entrant
Gestion des tickets
http://fr.wikipedia.org/wiki/Gestion_de_la_relation_client
http://en.wikipedia.org/wiki/Customer_Relationship_Management
Gestion de contacts
http://www.csquad.org/2009/01/11/architecture-de-gestion-de-contacts/
CiviCRM
http://civicrm.org/
http://demo.civicrm.org/drupal/
SMI
http://linuxfr.org/2008/11/24/24718.html
SugarCRM
Licence non-libre :
http://www.sugarcrm.com/crm/SPL
http://www.groklaw.net/article.php?story=20070717095916179
Passe en libre
http://lwn.net/Articles/242968/
Vtiger
http://www.vtigerservices.com/
Diverses infos
http://www.progilibre.com/
http://lwn.net/Articles/242968/ http://lwn.net/Articles/242968/