Ci-dessous, les différences entre deux révisions de la page.
Prochaine révision | Révision précédente | ||
doc:veille:gestion_des_tickets [2006/09/09 00:05] lehobey créée |
doc:veille:gestion_des_tickets [2008/08/22 22:14] (Version actuelle) lehobey |
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====== Gestion des tickets ====== | ====== Gestion des tickets ====== | ||
+ | * [[Suivis d'anomalies]] | ||
+ | |||
+ | * http://ask.slashdot.org/askslashdot/07/07/29/1914203.shtml | ||
+ | |||
+ | * http://en.wikipedia.org/wiki/Incident_tracking_system | ||
+ | |||
+ | ===== Logiciels ===== | ||
+ | * http://sourceforge.net/projects/eticket/ | ||
+ | ==== OpenTicket ==== | ||
+ | * http://openticket.sourceforge.net/ | ||
+ | |||
+ | ==== OTRS ==== | ||
* http://otrs.org/ | * http://otrs.org/ | ||
- | * Debian : http://packages.qa.debian.org/o/otrs.html | + | * Debian : |
+ | * http://packages.qa.debian.org/o/otrs2.html | ||
+ | * http://packages.qa.debian.org/o/otrs.html | ||
+ | * http://en.wikipedia.org/wiki/OTRS | ||
+ | |||
+ | * Et courriel : http://ocaoimh.ie/2003/01/20/otrsemail-manageme/ | ||
+ | ==== phpSupport ==== | ||
+ | * http://phpsupport.jynx.net/ | ||
+ | |||
+ | ==== Request Tracker ==== | ||
+ | * http://en.wikipedia.org/wiki/Request_Tracker | ||
+ | * http://etbe.coker.com.au/2008/08/21/purging-rt-database/ | ||
+ | |||
+ | ===== Comparaisons ===== | ||
+ | * http://en.wikipedia.org/wiki/Comparison_of_ticket-tracking_systems |